Mission
WPSCAT
is a service provider of quality claims adjusting
across the United States for the insurance
industry. In pursuit of our mission to be the provider
of choice for adjusting services, we believe in a
core set of principles that guide our organization
and are steadfast in constantly renewing our dedication
to these values.
Acting responsibly, with integrity
Commitment to continuous learning and improvement
Keeping open, positive communications with our clients, employees, and contractors
Providing a safe and healthy work environment
Providing value when servicing the clients
Providing Professional Bilingual Adjusting Services
for your diverse client base
WPSCAT understands the diverse challenges
of our clients and it is with the end goals of quality
and urgency in mind that we deliver our unparalleled
service. There are many organizations that talk a
lot about the customer and the service that they provide
but in the end neglect the members of their organization
that deal directly with the client. At WPSCAT we continuously
improve and foster a culture of cooperative side-by-side
teamwork. A shared vision of quality enables our staff,
team leaders and senior adjusters to effectively act
to exceed our clients' expectations. Customer satisfaction,
rapid response to customers, a proactive philosophy, and a professional attitude
and aptitude have forged our reputation in the industry.
Capabilities
Because no two catastrophes are alike, WPS is continually preparing and adapting our proactive foreground solution to the unique events and situations that develop on the ground. In order to meet the strict requirements of our clients we ensure that our pre-emptive dynamic toolset is ready and functioning at a moments notice:
Skilled adjusters experienced for the job at hand
- available for immediate deployment.
Resources available to support our adjusters and proper
training in the technical systems used.
Logistical support that ensures all resources deployed
arrive at the proper time and location.
Managerial expertise coordinating the proper adaptive
solution to the challenges that arise
We keep a watchful eye on current and pending weather conditions to ensure that our teams of senior First Response Groups (FRGS) are prepared and ready to arrive at location within 24 hours of strike after confirmed request from our client. We ensure that follow up resources are available in reserve and are available for dispatch within 24-48 hours. No matter the size and duration of the catastrophe, our scalable strategy and logistics management enable us to serve our clients' exact needs.
Our adjuster teams are chosen based on their experience and skill for the specific task at hand. We offer unsurpassed bilingual services to meet the service requirements of a diverse marketplace. Currently, 25% of our adjuster force is fluent in Spanish.We are able to handle all aspects of a claim in Spanish, including professional translation and letter writing.
